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Project management is the application of knowledge, skills, tools, and techniques to project activities to meet the project requirement. project management is accomplished through the application the appropriate application and integration of the 42 logically grouped project management processes comprising the 5 process Groups. these 5 process Groups are:

• Initiating
• Planning
• Executing
• Monitoring and Controlling and
• Closing

Managing a project typically include:

Identifying the various needs, concerns, and expectations of the stakeholder as the project is planned and carrier out.

Balancing the competing project constraints including, but not limited to:

• Scope
• Quality
• Schedule
• Budget
• Resources and
• Risk

Online Project Management tool

http://www.zoho.com/projects/

if you want to host the tool on your own domain, I suggest BugNET which is based on ASP.NET and SQL Server.

http://www.bugnetproject.com/
Live Demo

Help Desk Management

Jira Issue and project tracking software

Gemini

Redmine

Support Center

taskulu

Trello